Frequently Asked Questions (FAQ)
Ordering & Shipping
How long does shipping take?
• Standard: 3-5 business days (US)
• International: 7-14 business days
*Processing time: 1-2 business days*
Do you offer free shipping?
Yes! Free standard shipping on orders over $75 (US only).
Returns & Exchanges
What’s your return policy?
• 30-day return window
• Items must be unworn with tags attached
• Original proof of purchase required
How do I exchange an item?
- Return the original item
- Place a new order for the desired item
Product Care
How should I wash my items?
• Machine wash cold
• Lay flat to dry
• Avoid bleach
Payments
What payment methods do you accept?
• All major credit/debit cards
• PayPal
• Apple Pay
Account Help
How do I reset my password?
Use the “Forgot Password” link on the login page.
Can I update my shipping address?
Yes – via your account dashboard before order ships.